Posted on | December 13, 2012 | 2 Comments
Notes from Alec Mackenzie (1990) The Time Trap: The New Version of the Classic Book on Time Management. Published by The Business Library – an imprint of Information Australia [anyone with further info on this imprint and its history, please get in touch]
The number-one underlying cause of telephone interruptions is your presumption of legitimacy. And so the number-one solution is to ditch the idea that the caller’s need is necessarily more important than your need to concentrate on your work (66)
The screening hierarchy: Handle, refer, postpone, expedite (66)
The Quiet Hour: everyone has the luxury of uninterrupted concentration (67)
If you don’t have an assistant (68):
• Plan with colleagues – cover each other’s phones.
• Install a message system like voice mail.
• Mechanical aids: a cut-off switch or a blinking light to replace the ringer. You can train yourself to ignore the light (or move the phone out of your line of sight).
• Unplug the phone.
• Take your work and go somewhere in the building where there are no phones.
Good phone techniques: Batch your calls. Return them all in a block. Work on something else at the same time. (70)
Three minute egg timer on desk. (71)